Refund and Return Policy

Last updated: 31 October 2025

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At Harley Street Medical Doctors, we are committed to providing the highest standard of medical and aesthetic care. This policy outlines the circumstances under which refunds may be issued, the process for requesting one, and the terms governing deposits, cancellations, and treatment packages.

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1. Scope of This Policy

This policy applies to all consultations, treatments, and services booked with Harley Street Medical Doctors, whether through our website, by telephone, or in person.

As our services are medical and aesthetic in nature, they are not subject to the same refund or return rights applicable to physical goods. Refunds are considered strictly in accordance with UK consumer law and the professional standards governing medical practice.

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2. Eligibility for Refunds

Refunds are not offered for any procedures or treatments once performed.

A deposit of £150 is required to secure an appointment. This deposit is redeemable against any treatment or service provided by the clinic.
If, following your consultation, you decide not to proceed with any treatment or service, your deposit will be fully refundable, provided the cancellation terms outlined below have been met.

Refunds will not be issued under the following circumstances:

• A service or procedure has already been performed.
• You change your mind after treatment has commenced or been completed.
• The results of treatment differ from personal expectations where the procedure was carried out with due care, skill, and informed consent.
• You fail to attend your appointment or arrive more than fifteen (15) minutes late.

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3. Cancellations and Rescheduling

All cancellations or requests to reschedule must be made at least forty-eight (48) hours prior to the scheduled appointment.
Failure to provide the required notice will result in the forfeiture of your deposit.

Appointments may be rescheduled up to three (3) times and must take place within three (3) months of the original appointment date. After this period or number of changes, the deposit will be forfeited.

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4. Requesting a Refund

To request a refund where eligible:

1. Contact Harley Street Medical Doctors by email at drtan@harleystreet-md.co.uk or by telephone at 020 8127 8840.
2. Provide your full name, contact information, date of booking, details of the service, and the reason for your request.
3. Include proof of payment and any supporting documentation relevant to your claim.

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5. Processing Refunds

• Approved refunds will be processed within fourteen (14) working days.
• Refunds will be made using the same payment method used for the original transaction unless otherwise agreed in writing.
• Additional time may be required by your financial institution to complete the transaction.

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6. Prepaid Packages and Deposits

• Deposits are generally non-refundable, except where cancellation is made within the permitted notice period as set out in this policy.
• For prepaid treatment packages, any refund will be calculated by deducting the standard price of sessions already completed, together with any applicable administrative charges.

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7. Contact Us

For questions regarding this policy or to submit a refund request, please contact:

Harley Street Medical Doctors
Ground Floor, 90 Harley St, Marylebone
London, W1G 7HS
United Kingdom

Website: https://harleystreet-md.co.uk
Email: drtan@harleystreet-md.co.uk
Phone: 020 8127 8840